Shipping policy
At Jivoca, we aim to provide clear and transparent information regarding order processing, delivery time and tracking. Please review the details below before placing an order.
Processing Time
All orders are processed within 1-3 business days, Please note that shipments are not processed or delivered on weekends or holidays.
Shipping Time
Currently we offer free standard shipping with an estimated delivery time of 5–9 business days for all orders.
Please note: Delivery times are estimates and may vary due to carrier delays, weather conditions, peak periods, or other factors outside our control. If you experience a delay, please contact our customer support team. We will provide updates and assist you as needed.
Order Cancellation And Modification
Customers have a 24-hour window from the time of purchase to request order modifications or cancellations. If changes are needed, please promptly contact our customer support at support@jivoca.co.uk and we'll do our best to accommodate your request within this timeframe. After the 24-hour period, orders may have already been processed and shipped, making it impossible to make any modifications.
Please ensure all delivery details are accurate at checkout, as issues caused by incorrect or incomplete addresses may limit our ability to assist.
Does Jivoca Ship Internationally?
Unfortunately, Jivoca only ships within the United Kingdom. We do not offer international shipping services. We apologize for any inconvenience this may cause.
How Do I Track My Order?
Once your order has been processed and shipped, you will receive an email containing your shipping and tracking details.
If you do not receive this email, please contact us at support@jivoca.co.uk and we will assist you.
You may also track your order using our tracking page.
Tracking Shows Order Was Delivered But Not Received?
If the tracking shows that your order has been delivered but you haven't received it, please follow these steps:
- Check with neighbors or household members.
- Look around your property (porches, garages, behind bins).
- Verify the shipping address on your order confirmation.
- Contact the carrier directly for delivery details.
- Request proof of delivery from the carrier.
- If still not located, contact us with the proof of non-delivery for assistance, we will offer a refund for verified lost packages.
Contact
For any questions or order inquiries, please contact our customer service at support@jivoca.co.uk